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var(--border-soft);margin-bottom:4px;padding:6px 10px 4px;font-size:11px;font-weight:700}.assistant-platform-menu-item{width:100%;color:var(--text);cursor:pointer;text-align:start;background:0 0;border:none;border-radius:8px;align-items:center;gap:8px;padding:8px 10px;font-size:12.5px;font-weight:500;transition:all .15s;display:flex}.assistant-platform-menu-item:hover{background:#0000000d}.assistant-platform-menu-item.selected{color:#2563eb;background:#3b82f61a;font-weight:600}.assistant-platform-menu-item .item-badge{color:#059669;background:#ecfdf5;border-radius:6px;margin-inline-start:auto;padding:2px 6px;font-size:10px;font-weight:600}.assistant-platform-menu-item .item-badge.disconnected{color:#a1a1aa;background:#f4f4f5}.assistant-active-platform-tag{color:#1d4ed8;background:#3b82f614;border:1px solid #3b82f633;border-radius:12px;align-items:center;gap:6px;width:fit-content;margin-bottom:2px;padding:3px 10px;font-size:11.5px;display:inline-flex}.assistant-active-platform-tag 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16px;display:flex}.inbox-drawer-avatar-wrapper{cursor:pointer;margin-bottom:10px;position:relative}.inbox-drawer-avatar{color:#4338ca;background:linear-gradient(135deg,#e0e7ff 0%,#c7d2fe 100%);border:3px solid #fff;border-radius:50%;justify-content:center;align-items:center;width:74px;height:74px;font-size:26px;font-weight:700;transition:all .25s;display:flex;overflow:hidden;box-shadow:0 4px 16px #00000014}.inbox-drawer-avatar:hover{transform:scale(1.05);box-shadow:0 6px 20px #00000024}.inbox-drawer-avatar img{object-fit:cover;width:100%;height:100%}.inbox-drawer-avatar-badge{background:#fff;border-radius:50%;justify-content:center;align-items:center;width:24px;height:24px;display:flex;position:absolute;bottom:0;right:0;box-shadow:0 2px 6px #00000026}.inbox-drawer-name{color:var(--text);word-break:break-word;margin-bottom:4px;font-size:15.5px;font-weight:700}.inbox-drawer-phone-row{color:var(--dim);direction:ltr;align-items:center;gap:6px;margin-bottom:8px;font-size:13px;display:flex}.inbox-drawer-copy-btn{cursor:pointer;color:var(--faint);background:0 0;border:none;border-radius:4px;align-items:center;padding:2px;transition:color .15s;display:inline-flex}.inbox-drawer-copy-btn:hover{color:var(--accent,#3b82f6)}.inbox-drawer-copy-badge{color:#16a34a;font-size:10.5px;font-weight:600}.inbox-drawer-tags{flex-wrap:wrap;justify-content:center;gap:6px;margin-top:4px;display:flex}.inbox-drawer-actions{border-bottom:1px solid var(--border-soft);grid-template-columns:repeat(4,1fr);gap:8px;padding:12px 14px;display:grid}.inbox-drawer-act-btn{border:1px solid var(--border-soft);background:var(--card-bg,#fff);color:var(--dim);cursor:pointer;border-radius:9px;flex-direction:column;align-items:center;gap:4px;padding:8px 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11px;display:flex}.turn.customer{align-self:flex-start}.turn.us{background:var(--surface-2);align-self:flex-end}.turn-who{color:var(--faint);font-size:10.5px}.turn-text{white-space:pre-wrap;font-size:12.5px}.turn-media-wrapper{margin-top:3px;margin-bottom:4px}.turn-media-img{cursor:pointer;object-fit:cover;border:1px solid var(--border-soft);border-radius:8px;max-width:240px;max-height:280px;transition:transform .18s cubic-bezier(.2,.8,.2,1),filter .18s,box-shadow .18s;display:block}.turn-media-img:hover{filter:brightness(1.04);transform:scale(1.025);box-shadow:0 4px 14px #00000040}.turn-media-img:active{transform:scale(.985)}.turn-media-audio-box{min-width:230px;max-width:280px}.turn-media-audio{border-radius:20px;outline:none;width:100%;height:36px}.turn-media-video{background:#000;border-radius:8px;max-width:280px;max-height:240px;display:block}.turn-media-doc{background:var(--surface-2);border:1px solid var(--border-soft);color:var(--fg);border-radius:7px;align-items:center;gap:7px;padding:6px 12px;font-size:12px;text-decoration:none;transition:background .15s,transform .15s;display:inline-flex}.turn-media-doc:hover{background:var(--surface-hover,#ffffff14);transform:translateY(-1px)}.turn-media-doc:active{transform:translateY(0)}.turn-voice-transcript{color:var(--faint);align-items:flex-start;gap:4px;padding-top:3px;font-size:11.5px;font-style:italic;line-height:1.45;display:flex}.media-lightbox-overlay{-webkit-backdrop-filter:blur(8px);z-index:99999;background:#000000d1;justify-content:center;align-items:center;animation:.2s cubic-bezier(.16,1,.3,1) fadeInModal;display:flex;position:fixed;inset:0}.media-lightbox-content{justify-content:center;align-items:center;max-width:90vw;max-height:90vh;display:flex;position:relative}.media-lightbox-img{object-fit:contain;border-radius:8px;max-width:90vw;max-height:86vh;box-shadow:0 12px 40px #0009}.media-lightbox-close{color:#fff;cursor:pointer;background:#ffffff26;border:1px solid #fff3;border-radius:50%;justify-content:center;align-items:center;width:36px;height:36px;transition:background .15s,transform .15s;display:flex;position:absolute;top:-42px;right:-10px}.media-lightbox-close:hover{background:#ffffff4d;transform:scale(1.08)}.media-lightbox-close:active{transform:scale(.95)}@keyframes fadeInModal{0%{opacity:0;transform:scale(.98)}to{opacity:1;transform:scale(1)}}.qr-wrap{flex-direction:column;align-items:center;gap:8px;margin-top:14px;display:flex}.qr{border-radius:var(--r);background:#fff;width:200px;height:200px;padding:8px;display:block}.kv{grid-template-columns:150px 1fr;gap:9px 14px;margin:0;font-size:13px;display:grid}.kv dt{color:var(--faint)}.kv dd{margin:0}.alert{color:var(--danger);border-radius:var(--r);background:#dc26260d;border:1px solid #dc26264d;align-items:center;gap:9px;margin-bottom:18px;padding:9px 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#2563eb66}.inbox-batch-btn.broadcast:active{transform:translateY(0)scale(.96)}.broadcast-modal-overlay{-webkit-backdrop-filter:blur(8px);z-index:9999;background:#00000073;justify-content:center;align-items:center;animation:.2s ease-out broadcastFadeIn;display:flex;position:fixed;inset:0}@keyframes broadcastFadeIn{0%{opacity:0}to{opacity:1}}.broadcast-modal{background:var(--surface,#fff);border:1px solid var(--border-soft);border-radius:18px;flex-direction:column;width:min(540px,94vw);animation:.22s cubic-bezier(.16,1,.3,1) broadcastScaleIn;display:flex;overflow:hidden;box-shadow:0 24px 60px #0003}@keyframes broadcastScaleIn{0%{opacity:0;transform:scale(.95)translateY(12px)}to{opacity:1;transform:scale(1)translateY(0)}}.broadcast-modal-head{border-bottom:1px solid var(--border-soft);background:var(--surface-2,#fafafa);justify-content:space-between;align-items:center;padding:16px 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.2s}.broadcast-textarea:focus{border-color:var(--accent,#2563eb);outline:none;box-shadow:0 0 0 3px #2563eb1f}.broadcast-progress-box{background:#2563eb0d;border:1px solid #2563eb33;border-radius:10px;flex-direction:column;gap:6px;padding:12px 14px;display:flex}.broadcast-progress-bar{background:#00000014;border-radius:3px;width:100%;height:6px;overflow:hidden}.broadcast-progress-fill{background:linear-gradient(90deg,#2563eb,#3b82f6);border-radius:3px;height:100%;transition:width .25s}.inbox-active-ticket-badge{color:#0284c7;cursor:pointer;background:#38bdf81f;border:1px solid #38bdf84d;border-radius:20px;align-items:center;gap:5px;padding:4px 10px;font-size:11.5px;font-weight:600;animation:2.5s infinite pulse-glow;display:inline-flex}@keyframes pulse-glow{0%,to{box-shadow:0 0 #38bdf866}50%{box-shadow:0 0 0 4px #38bdf814}}.ticket-action-btn{color:#0284c7!important;background:#38bdf80f!important;border-color:#38bdf859!important}.ticket-action-btn:hover{background:#38bdf826!important;border-color:#0284c7!important}.tickets-page-container{flex-direction:column;gap:16px;height:100%;padding:8px 4px 28px;display:flex;position:relative;overflow-y:auto}.tickets-floating-toast{color:#f8fafc;z-index:10000;background:#1e293b;border-radius:30px;padding:10px 20px;font-size:13.5px;font-weight:500;animation:.3s cubic-bezier(.16,1,.3,1) toast-in;position:fixed;bottom:24px;left:50%;transform:translate(-50%);box-shadow:0 8px 24px #00000040}@keyframes toast-in{0%{opacity:0;transform:translate(-50%,12px)}to{opacity:1;transform:translate(-50%)}}.tickets-header-row{justify-content:space-between;align-items:center;gap:14px;display:flex}.tickets-page-title{color:var(--text);align-items:center;gap:10px;margin:0;font-size:19px;font-weight:700;display:flex}.tickets-page-sub{color:var(--faint);margin:4px 0 0;font-size:13px}.tickets-stats-grid{grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:12px;display:grid}.ticket-stat-card{border:1px solid var(--border-soft);background:var(--surface);cursor:pointer;border-radius:14px;align-items:center;gap:14px;padding:14px 18px;transition:all .2s cubic-bezier(.16,1,.3,1);display:flex;box-shadow:0 1px 3px #00000008}.ticket-stat-card:hover{border-color:var(--border);transform:translateY(-2px);box-shadow:0 6px 16px #0000000f}.ticket-stat-card:active{transform:translateY(0)scale(.99)}.ticket-stat-card.active{border-color:var(--accent,#2563eb);box-shadow:0 0 0 1px var(--accent,#2563eb);background:#2563eb0a}.stat-icon-wrap{background:#0000000a;border-radius:12px;flex-shrink:0;justify-content:center;align-items:center;width:42px;height:42px;display:flex}.stat-number{color:var(--text);font-size:20px;font-weight:700;line-height:1.2}.stat-label{color:var(--faint);margin-top:2px;font-size:12px}.tickets-toolbar{background:var(--surface);border:1px 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#2563eb26}.ticket-row-header{justify-content:space-between;align-items:center;gap:8px;display:flex}.ticket-badge-group{flex-wrap:wrap;align-items:center;gap:6px;display:flex}.ticket-code-tag{color:var(--text);background:#0000000d;border-radius:6px;padding:2px 7px;font-family:monospace;font-size:12px;font-weight:700}.ticket-priority-tag{border:1px solid;border-radius:6px;padding:2px 7px;font-size:11px;font-weight:600}.ticket-status-tag{border-radius:20px;align-items:center;gap:5px;padding:2px 8px;font-size:11px;font-weight:600;display:inline-flex}.ticket-status-tag .dot{border-radius:50%;width:6px;height:6px}.ticket-date-tag{color:var(--faint);white-space:nowrap;font-size:11.5px}.ticket-row-title{color:var(--text);margin:0;font-size:14.5px;font-weight:600;line-height:1.4}.ticket-row-desc{color:var(--dim);margin:0;font-size:12.5px;line-height:1.5}.ticket-row-footer{border-top:1px solid var(--border-soft);color:var(--faint);justify-content:space-between;align-items:center;margin-top:auto;padding-top:8px;font-size:12px;display:flex}.customer-info-tag{color:var(--text);align-items:center;gap:5px;font-weight:500;display:flex}.faint-phone{color:var(--faint);font-size:11px;font-weight:400}.ticket-counters{align-items:center;gap:10px;display:flex}.internal-counter{color:#f59e0b}.ticket-drawer-backdrop{-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:9999;background:#00000073;justify-content:flex-end;animation:.2s fadeIn;display:flex;position:fixed;inset:0}.ticket-drawer{background:var(--surface);flex-direction:column;width:580px;max-width:92vw;height:100%;animation:.28s cubic-bezier(.16,1,.3,1) slideInRight;display:flex;box-shadow:-8px 0 32px #0000002e}@keyframes slideInRight{0%{transform:translate(-100%)}to{transform:translate(0)}}.drawer-head{border-bottom:1px solid var(--border-soft);justify-content:space-between;align-items:flex-start;gap:12px;padding:18px 20px;display:flex}.drawer-head-right{flex-direction:column;gap:6px;display:flex}.drawer-ticket-num{color:#0284c7;background:#38bdf81f;border-radius:6px;align-self:flex-start;padding:3px 8px;font-family:monospace;font-size:12px;font-weight:700}.drawer-title-wrap h2{color:var(--text);margin:0;font-size:16px;font-weight:700;line-height:1.4}.drawer-customer-sub{color:var(--faint);font-size:12.5px}.drawer-close-btn{cursor:pointer;width:32px;height:32px;color:var(--dim);background:#0000000d;border:none;border-radius:50%;justify-content:center;align-items:center;font-size:14px;transition:all .18s;display:flex}.drawer-close-btn:hover{color:var(--text);background:#0000001a;transform:scale(1.05)}.drawer-actions-bar{background:var(--surface-2,#fafafa);border-bottom:1px solid var(--border-soft);flex-wrap:wrap;justify-content:space-between;align-items:center;gap:10px;padding:12px 20px;display:flex}.status-selector-wrap{align-items:center;gap:8px;font-size:12.5px;font-weight:600;display:flex}.status-selector-wrap select{border:1px solid var(--border);background:var(--surface);font:inherit;color:var(--text);cursor:pointer;border-radius:8px;padding:6px 10px;font-size:12px}.share-buttons-wrap{align-items:center;gap:8px;display:flex}.drawer-action-btn{cursor:pointer;border:1px solid var(--border-soft);background:var(--surface);color:var(--dim);border-radius:8px;align-items:center;gap:5px;padding:6px 12px;font-size:12px;font-weight:500;transition:all .18s;display:inline-flex}.drawer-action-btn:hover{color:var(--text);transform:translateY(-1px)}.drawer-action-btn:active{transform:translateY(0)}.wa-share-btn{background:#25d366;border-color:#22c55e;color:#fff!important}.wa-share-btn:hover{background:#20ba5a;box-shadow:0 3px 10px #25d3664d}.drawer-timeline-container{flex-direction:column;flex:1;gap:12px;padding:16px 20px;display:flex;overflow-y:auto}.timeline-title{color:var(--faint);align-items:center;gap:6px;margin:0;font-size:13.5px;font-weight:600;display:flex}.drawer-timeline-events{flex-direction:column;gap:12px;display:flex}.drawer-sys-event{color:var(--faint);background:#00000008;border-radius:8px;justify-content:space-between;align-items:center;padding:6px 12px;font-size:11.5px;display:flex}.drawer-msg-bubble{border:1px solid var(--border-soft);border-radius:12px;flex-direction:column;gap:6px;padding:12px 14px;font-size:13.5px;line-height:1.5;display:flex}.drawer-msg-bubble.customer-msg{background:#38bdf80d;border-color:#38bdf833}.drawer-msg-bubble.staff-msg{background:var(--surface);border-color:var(--border)}.drawer-msg-bubble.internal-note{background:#f59e0b12;border-color:#f59e0b4d}.bubble-top{color:var(--faint);justify-content:space-between;align-items:center;font-size:11.5px;display:flex}.bubble-top .sender-tag{font-weight:600}.bubble-text{color:var(--text);white-space:pre-wrap}.drawer-composer{border-top:1px solid var(--border-soft);background:var(--surface);flex-direction:column;gap:8px;padding:14px 20px;display:flex}.composer-mode-tabs{align-items:center;gap:8px;display:flex}.mode-tab{color:var(--faint);cursor:pointer;background:0 0;border:1px solid #0000;border-radius:8px;align-items:center;gap:5px;padding:5px 11px;font-size:11.5px;font-weight:500;transition:all .16s;display:inline-flex}.mode-tab:hover{color:var(--text);background:#0000000a}.mode-tab.active-public{color:var(--accent,#2563eb);background:#2563eb14;border-color:#2563eb40;font-weight:600}.mode-tab.active-internal{color:#d97706;background:#f59e0b1a;border-color:#f59e0b4d;font-weight:600}.composer-input-row{gap:8px;display:flex}.composer-input-row textarea{border:1px solid var(--border);font:inherit;color:var(--text);background:var(--bg);resize:none;border-radius:10px;outline:none;flex:1;padding:10px 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40px;font-family:system-ui,-apple-system,sans-serif;display:flex}.vixcell-portal-container{flex-direction:column;gap:20px;width:100%;max-width:680px;display:flex}.vixcell-portal-header{justify-content:space-between;align-items:center;padding:8px 4px;display:flex}.portal-logo-row{align-items:center;gap:12px;display:flex}.portal-logo-badge{color:#fff;background:linear-gradient(135deg,#38bdf8,#2563eb);border-radius:12px;justify-content:center;align-items:center;width:42px;height:42px;font-size:20px;font-weight:800;display:flex;box-shadow:0 4px 14px #2563eb66}.portal-brand-title{letter-spacing:-.3px;margin:0;font-size:18px;font-weight:700}.portal-brand-subtitle{color:#94a3b8;margin:2px 0 0;font-size:12px}.portal-ticket-num-badge{-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);background:#ffffff14;border:1px solid #ffffff26;border-radius:20px;align-items:center;gap:6px;padding:6px 12px;font-family:monospace;font-size:13px;font-weight:700;display:flex}.vixcell-portal-card{-webkit-backdrop-filter:blur(14px);backdrop-filter:blur(14px);background:#1e293bb3;border:1px solid #ffffff1a;border-radius:18px;padding:22px;box-shadow:0 8px 32px #00000040}.ticket-hero-top{justify-content:space-between;align-items:center;margin-bottom:12px;display:flex}.ticket-status-pill{border:1px solid;border-radius:30px;align-items:center;gap:6px;padding:4px 12px;font-size:12px;font-weight:700;display:inline-flex}.ticket-status-pill .status-dot{border-radius:50%;width:7px;height:7px}.ticket-date{color:#94a3b8;font-size:12px}.ticket-hero-title{color:#fff;margin:0 0 14px;font-size:20px;font-weight:700;line-height:1.4}.ticket-hero-meta{border-top:1px solid #ffffff14;flex-wrap:wrap;gap:16px;padding-top:14px;font-size:13px;display:flex}.hero-meta-item{gap:6px;display:flex}.meta-label{color:#94a3b8}.meta-val{color:#f1f5f9;font-weight:600}.ticket-timeline-section{flex-direction:column;gap:12px;display:flex}.timeline-heading{color:#94a3b8;align-items:center;gap:6px;margin:0;font-size:14px;font-weight:600;display:flex}.ticket-events-list{flex-direction:column;gap:14px;display:flex}.ticket-bubble-wrap{width:100%;display:flex}.ticket-bubble-wrap.customer-side{justify-content:flex-start}.ticket-bubble-wrap.staff-side{justify-content:flex-end}.ticket-bubble{border-radius:16px;flex-direction:column;gap:6px;max-width:82%;padding:14px 16px;font-size:14px;line-height:1.55;display:flex}.customer-side .ticket-bubble{color:#e0f2fe;background:#38bdf826;border:1px solid #38bdf84d;border-bottom-right-radius:4px}.staff-side .ticket-bubble{color:#f8fafc;background:#1e293bd9;border:1px solid #ffffff1f;border-bottom-left-radius:4px}.bubble-header{color:#94a3b8;justify-content:space-between;align-items:center;gap:12px;font-size:12px;display:flex}.bubble-sender{font-weight:700}.bubble-content{white-space:pre-wrap;word-break:break-word}.ticket-system-event{color:#94a3b8;background:#ffffff0d;border-radius:10px;justify-content:space-between;align-items:center;padding:6px 14px;font-size:12px;display:flex}.ticket-reply-box{-webkit-backdrop-filter:blur(14px);backdrop-filter:blur(14px);background:#1e293bb3;border:1px solid #ffffff1f;border-radius:18px;flex-direction:column;gap:12px;padding:18px 20px;display:flex;box-shadow:0 8px 32px #00000040}.reply-box-title{color:#e2e8f0;align-items:center;gap:6px;margin:0;font-size:14px;font-weight:600;display:flex}.ticket-success-alert{color:#86efac;background:#22c55e26;border:1px solid #22c55e59;border-radius:10px;align-items:center;gap:8px;padding:10px 14px;font-size:13px;animation:.2s fadeIn;display:flex}.ticket-reply-input{color:#f8fafc;width:100%;font:inherit;resize:vertical;box-sizing:border-box;background:#0f172a99;border:1px solid #ffffff26;border-radius:12px;outline:none;padding:12px 14px;font-size:14px;line-height:1.5;transition:all .2s}.ticket-reply-input:focus{border-color:#38bdf8;box-shadow:0 0 0 3px #38bdf833}.reply-actions-row{justify-content:space-between;align-items:center;gap:12px;display:flex}.ticket-sender-input{font:inherit;color:#f8fafc;background:#0f172a99;border:1px solid #ffffff26;border-radius:10px;outline:none;flex:1;max-width:240px;padding:8px 12px;font-size:13px}.ticket-sender-input:focus{border-color:#38bdf8}.ticket-submit-btn{color:#fff;cursor:pointer;background:linear-gradient(135deg,#0284c7,#2563eb);border:none;border-radius:10px;align-items:center;gap:6px;padding:10px 20px;font-size:13.5px;font-weight:600;transition:all .2s cubic-bezier(.16,1,.3,1);display:inline-flex;box-shadow:0 4px 12px #2563eb4d}.ticket-submit-btn:hover:not(:disabled){transform:translateY(-2px);box-shadow:0 6px 18px #2563eb73}.ticket-submit-btn:active:not(:disabled){transform:translateY(0)scale(.98)}.ticket-submit-btn:disabled{opacity:.5;cursor:not-allowed;box-shadow:none}.ticket-closed-notice{text-align:center;color:#94a3b8;background:#ffffff0d;border:1px solid #ffffff1a;border-radius:14px;flex-direction:column;align-items:center;gap:8px;padding:18px;font-size:13.5px;display:flex}.portal-footer{text-align:center;color:#64748b;padding-top:10px;font-size:12px}.vixcell-portal-loading{color:#94a3b8;flex-direction:column;justify-content:center;align-items:center;gap:16px;min-height:60vh;display:flex}.portal-spinner{border:3px solid #38bdf833;border-top-color:#38bdf8;border-radius:50%;width:36px;height:36px;animation:.8s linear infinite spin}.mini-spinner{border:2px solid #ffffff4d;border-top-color:#fff;border-radius:50%;width:14px;height:14px;animation:.8s linear infinite spin}